Performance Solutions By Design is an elite performance consulting firm that caters to luxury and premium brands with an emphasis on creating the ultimate customer experience. Our clients include: The Luxury Retail Jewelers Group, Piedmont Hospital, The PGA Tournament Players Clubs, Twelve Hotels & Residences, One Georgia Bank, University of Georgia Center for Continuing Education, Emory University Professional Learning Programs, King & Spalding LLP, DeKalb Country School System.

We help organizations execute their business strategy through employee engagement and sustained, superior performance. Our methodology is based on The Six Principles of Service Excellence which integrates proven benchmarks and best practices from diverse industries.

We provide comprehensive Performance Consulting, Leadership Presentations, Curriculum Development, as well as Human Resource and Training support.

Theo Gilbert-Jamison is the Chief Executive Officer for Performance Solutions by Design. She is also the author of the book, The Six Principles of Service Excellence.

Prior to launching Performance Solutions by Design in 2003, Theo was Vice President of Training & Organizational Effectiveness with The Ritz-Carlton Hotel Company, LLC. During a 17-year career with The Ritz-Carlton, she oversaw the daily operations of The Ritz Carlton Leadership Center and was also responsible for the company’s worldwide training and development initiatives.

When you partner with Performance Solutions by Design you gain access to a team of esteemed subject matter experts, with 40 years of combine experience with The Ritz-Carlton organization, at your finger tips.

CONTACT INFORMATION
Performance Solutions by Design
Tel. (770) 860-0198
Fax (770) 860-0199
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Website: http://www.psbydesign.com/