"YourSatisfiedPatients" Assists Leaders and Employees in Creating Desired Patient Experiences within Healthcare Organizations.

"YourSatisfiedPatients" is a management consulting firm offering a unique methodology designed to assist:

Leaders in:
• Establishing a Strategy
• Enhancing Commitment
• Reinforcing Patient-Centric Leadership Competencies
• Developing a Communication Plan

Employees in:
• Developing Needed Competencies
• Enhancing Buy-in

Delivering Desired Patient Experiences by:
• Identifying Patient/Customer Experience Differentiators
• Re-Designing Patient/Customer Experiences

Why Select YourSatisfiedPatients:
• Experience: The principals have over 125 years of corporate and consulting experience – many in the healthcare industry.
• Flexibility: Training and consulting services that are not a "one-size-fits-all" approach but adapted to meet your hospital’s needs.
• Accommodation: Services that augment and enhance your hospital’s current set of initiatives; not asking your hospital to implement "our program."
• Uniqueness: A strategic approach that addresses the three primary Patient Satisfaction stakeholders – Leaders, Employees and Patients – with the end result being Desired Patient Experiences.
• Healthcare "Best Practices:" Experience utilizing and augmenting the Baptist System, Studer, American Management Association and Disney models.
• "Best Practices" Over 100 years of customer satisfaction experience with Fortune 500 companies such as Exxon, Seagram’s, Glaxo, State Farm, Brinks, Sun Trust, Stouffer’s, etc.
• Pricing: Competitive pricing with a variety of payment options including hourly, daily, project or retainer fee basis.
• Offerings: an array of consulting and training initiatives and willing to assist your hospital with a single project – or in the full development and implementation of a patient-centric strategy.

Pete Tosh
478-746-6891
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Scears Lee
770-304-3626
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Jimmy Moore
229-388-0400
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www.yoursatisfiedpatients.com